Terms of service
Effective date: October 1, 2026 Last updated: October 1, 2026
1. Who these terms are between
DiamondTraq ("we", "us") is an app for baseball and softball families. These terms are an agreement between us and the adult who creates an account — the Account Owner.
The service is operated by DiamondTraq LLC of 707 Merlot Lane, Cambridge, Wisconsin 53523, and is reachable at jordan@diamondtraq.com.
By creating an account or using the service, you agree to these terms.
2. Who may use the service
You must be an adult to hold an account. An Account Owner is a parent or legal guardian, or an adult athlete using it for themselves.
An athlete under 14 has no login. They exist in the app as a profile the parent creates and operates. The child never registers, never agrees to anything, and cannot sign in.
An athlete aged 14 or over may be given a login by the Account Owner. The Owner creates it from inside the account; the athlete never passes through sign-up. That person — a "Member" — can log sessions, film, write notes, read every chart, and delete video and sessions. They can never reach billing. They cannot create, renew or revoke a share link unless the Account Owner has specifically allowed that athlete to share their own profile, which is described in section 6.
By creating a profile for a child, or a login for a Member, you confirm you are that athlete's parent or legal guardian, that you have the authority to agree to these terms on their behalf, and that you accept responsibility for their use of the service.
3. Your account
You are responsible for your password and for everything done through your account. Tell us at jordan@diamondtraq.com if you believe someone else has reached it.
Everyone in a household sees the same data. Siblings are visible to each other: a Member can see another athlete's sessions, notes and video in the same account. That is deliberate — it is one family's archive — and anyone given a login should be someone you are content to show all of it to.
4. What it costs
Most of the app is free and unlimited. Sessions, notes, tags, measurements, the schedule, seasons and video analysis are not metered at all. Two things are:
Video. A free account can save up to five clips in total across the entire account, for the life of the account. Deleting a clip does not free a slot.
Recruiting schools. A free account can hold three. Deleting one frees the slot. A lapsed account keeps every school, coach and note it already has, readable and editable; only adding is blocked.
A subscription is $15 per month or $150 per year, charged in advance through Stripe. It renews automatically at the same price until you cancel. We never see or store your card details.
Cancelling. You can cancel at any time, from the billing portal. Access continues to the end of the period you have paid for; there are no refunds, including for a partial period.
Price changes. Users will be notified of price changes 90 days prior to pricing changes going into effect.
Failed payments. If a payment fails, access continues briefly while the card is retried, and then stops.
If you stop paying, your written record stays and your video does not. Sessions, notes, tags, measurements, the schedule, seasons and recruiting records remain. Video is removed on the timetable in section 8, after two warning emails.
You can export everything, as spreadsheet files, whether or not you subscribe — including after cancelling. That is a deliberate product commitment and we would like it to survive drafting.
5. Your content
What a family puts in is theirs. Video, notes, measurements, schedules and recruiting records belong to the Account Owner's household. We claim no ownership of any of it.
What we need permission to do with it. You give us permission to store, copy, re-encode and display that content only to run the service for you — including converting every uploaded video into a standard format, making thumbnails, and, when you ask, building a shareable page or a downloadable highlight reel. That permission ends when the content is deleted.
What we do not do with it. We do not sell it, publish it, show it to anyone else, or use it for advertising. We do not read or scan free-text notes, and we do not use anyone's content — video, notes or measurements — to train machine-learning models.
You must have the right to the content you upload. Film your own athlete. If someone else's child is in the frame, that is your responsibility, not ours.
6. Publishing a profile
An Account Owner can create a share link: a read-only page showing a chosen name format, selected measurements and up to eight clips, meant for college coaches. An athlete aged 15 or over can create one for their own profile, and only their own, if the Account Owner has allowed it — a permission that is off by default, applies to one athlete at a time, and can be withdrawn at any time. The Account Owner continues to see every link in the household and can revoke any of them.
By creating one you confirm you are that athlete's parent or guardian and that you want it published. You also accept the following, which the app states plainly before the link is made:
Anyone holding the address can open it. There is no password and no check on who is viewing. A coach can forward it.
It expires 90 days after it is created, and you can revoke it instantly at any time. An account may hold ten live links at once.
Revoking stops future visits and nothing else. Anyone who already opened the page may have screenshots or a screen recording. We cannot retrieve those, and we do not claim to prevent them.
We ask search engines not to index the page and exclude the whole share path in our robots file. That is a request that well-behaved search engines honour, and nothing else is bound by it.
Recruiting records — school names, coach names, phone numbers and notes — never appear on it.
The numbers on a published page are self-reported. They are entered by hand by the athlete or their family. We do not verify, time, measure or audit any of them, and we make no representation to any coach or program about their accuracy.
7. Records about other people
The recruiting section lets a family keep school names and websites, coaches' names, roles, phone numbers and email addresses, and dated notes of calls, emails, visits and camps.
Those adults are not our users. They did not sign up and do not know the record exists. If you enter them, you are responsible for what you record and for having a proper reason to record it. These records are private to your household, are never published on a share link, and are not used by us to contact anyone.
8. How long we keep things, and what deleting means
While a subscription is active, everything is kept.
If a subscription ends, or a free account goes unused, video — and only video — is removed on this timetable, measured from the end of the paid period or from the account's last use:
Day 60 — we email the Account Owner: download the clips, or resubscribe.
Day 76 — a final email, stating that 14 days remain.
Day 90 — video files and their thumbnails are deleted.
The written record is not deleted at day 90. Any payment, or any activity on a free account, stops the sequence and leaves everything intact.
Deleting one clip or one session is immediate and permanent. The file itself goes, along with any drawings on it and its place on any share link. There is no undo and we cannot recover it. On a free account, a deleted clip still counts toward the five.
Deleting the account removes everything — video, records and the logins themselves — after a 7-day window during which the account is inaccessible and can be restored only by writing to us. Your subscription is cancelled at the moment you ask, not at the end of the window, and no refund follows. Stripe keeps its own record of the customer and past invoices.
Downloadable highlight reels are built from two to eight clips and deleted 24 hours after they are made.
9. Acceptable use
An account is strictly for a single household. A separate commercial agreement is required to use DiamondTraq on behalf of a club, team, school, or multi-family organization.
Do not use DiamondTraq to:
upload video of anyone you do not have the right to film, or content that is unlawful, abusive or sexual;
publish or record anything about another person that you know to be false;
share an account, resell access, or use it on behalf of a club or organisation without our agreement];
attempt to reach another household's data, probe the service for weaknesses, or automate access to it;
scrape, mirror or re-publish a share link's contents.
We may suspend or end an account that does any of this.
10. What the service does not do
It is not coaching, medical or safety advice. DiamondTraq records what you enter and shows it back to you. Nothing in it is a recommendation about how a child should train, throw, swing, recover or compete. Decisions about a young athlete's body belong to the family and to qualified people who can see them in person.
Pitch counts are recorded and never interpreted. The app stores the number of pitches thrown in a session because families want the record. It does not total them across a week, warn about a limit, suggest rest, or apply any published guideline. Youth pitching limits are an arm-injury safety matter, and we do not offer a judgement about them.
It is not a recruiting service. We do not contact programs, represent athletes, or influence anyone's decisions. Publishing a profile makes a page; it promises nothing about who opens it or what follows.
It is not a backup service. Keep your own copies of video that matters to you. We run real infrastructure and take reasonable care, but a single copy of anything irreplaceable should never live only here — and section 8's timetable will delete video on a lapsed account whether or not the warning emails were read. The export exists for exactly this reason.
11. Availability and changes
We provide the service as it is, and we change it. Features may be added, altered or withdrawn. We aim to keep it running and do not promise it will be uninterrupted or error-free.
The app can be used offline, and work done then is held on your device until it reconnects. Clearing your browser's storage, or deleting the app, before it syncs will lose that work.
Support is by email at jordan@diamondtraq.com.
12. Disclaimers and limitation of liability
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost data or lost opportunity. Our total liability for any claim is limited to fees paid in the preceding 12 months.
Nothing here limits liability that cannot lawfully be limited.
13. Disputes and governing law
13.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of the State of Wisconsin, without giving effect to any choice or conflict of law provision or rule.
13.2 Venue. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the SaaS application shall be instituted exclusively in the federal courts of the United States for the Western District of Wisconsin or the state courts located in Dane County, Wisconsin. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
13.3 Arbitration and Class Action Waiver (Consumer Exception). Except where prohibited by applicable consumer protection laws, any dispute, controversy, or claim arising out of or relating to this agreement shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. You agree that any arbitration or proceeding shall be conducted in your individual capacity only and not as a class action or other representative action.
Exception for Minor Data Claims: Notwithstanding the foregoing, because this service processes data from minor athletes (ages 9–18), any claim, action, or dispute brought by a parent or legal guardian on behalf of a minor under applicable privacy regulations—including but not limited to the Children’s Online Privacy Protection Act (COPPA) or Wisconsin state privacy laws—may be brought before a competent court of law in the resident state of the consumer if the mandatory individual arbitration provision is deemed unenforceable by law.
14. Changes to these terms
We may change these terms. If we make material updates, we will notify the Account Owner via the email address associated with the primary account at least 30 days before the changes take effect.
15. Contact
jordan@diamondtraq.com
707 Merlot Lane, Cambridge, Wisconsin 53523